The citizen services portal

Try the demonstration portal →

No account required. File a request, track it with the number you receive, then open “What management sees”.

What residents find there

• File a request — 37 types across six departments: public works, planning and permits, environment and sanitation, public safety, recreation and culture, and the clerk’s office. No account needed, with a tracking number.
• Track a request — received, assigned, resolved, with dates. That’s calls your staff no longer takes.
• An account, if they want one — by email or through Google, entirely optional: they get their history and their contact details pre-filled. Tracking without an account remains available.
• Pay online — for requests that call for it, permits included.
• The request map — what has been reported across the territory, by type and by status, without naming anyone.
• Public notices — with their posting date, text frozen once published, a certificate of publication, and archiving that preserves the original address.
• Council meetings — notices, agendas, minutes and meeting documents.
• Recreation registration — programming, household members, available spots, fees, cart and payment.
• Facility booking — community hall, park lodge, gymnasium, with time slots and live availability.
• News, job postings and a department directory — with online applications for posted positions.

What town hall sees

A staff workspace with a work queue: every request is assigned to a department, annotated internally, and tracked until it closes. Staff also open a request there on behalf of a resident who phones or comes to the counter, draft and publish notices, maintain the recreation catalogue, and access rights are set position by position, with an audit log.

A management dashboard — open requests, overdue requests, average turnaround, breakdown by department and by type — and a monthly report ready to table at council, with no personal information.

Residents receive an email at every change of status, without anyone having to think about it.

Your public notices, without the newspaper

Since sections 345.1 to 345.4 of the Cities and Towns Act, a municipality that adopts the required by-law may stop publishing its notices in a newspaper and publish them on its own site instead. The portal supports this: every notice carries its publication date, can no longer be rewritten once published, is archived at expiry rather than disappearing, and the clerk can issue a certificate of publication — a document to print, sign and file.

If you still publish in a weekly, you already know what it costs you per year.

Your current website stays in place

The portal is added to your site, it does not replace it. It carries your colours, your name and your navigation, and is reached from a button on your pages: residents only ever see one site. Nothing is required from your current web provider, and no existing contract needs to be reopened. The day you rebuild your website, the portal follows without being rebuilt.

It is not an off-the-shelf package

Request types, form fields, approval workflows and destination departments are set to your way of working — not the other way around. If your municipality handles a request differently from its neighbour, the portal is what adjusts. That is the whole difference between software you buy and a tool you have built.

One price, and everything above is in it

The portal is delivered in 4 to 6 weeks, training and documentation included, with a three-month defect correction warranty. The price depends on the population served — we name it in a firm proposal, as a single amount, with no commitment on your part.

We don’t start from a minimal product and add modules one at a time: the platform is complete from the outset, and we remove what you don’t need. You can switch the rest on later without buying anything again.

No per-user fees. No per-request fees. Volume pricing punishes the municipality whose portal residents actually adopt.

What can be added, if you want it

Three things only, because they are the only ones that are genuinely something other than a feature to switch on:

• Hosting and operations — on our Montréal infrastructure, if you would rather not handle it yourself. The portal can perfectly well live on your own systems: it is a choice, not an obligation. Our hosting includes daily backups kept for 30 days, continuous monitoring, security fixes and email support on business days.
• The citizen mobile app — a separate product, not a module of the portal.
• Version upgrades — new features added to the platform after delivery. Security fixes, on the other hand, are never billed, for as long as the portal is in service.

Two more are quoted case by case, because they are development work rather than a switch: integration with the systems you already run, depending on the interface they offer, and an enhanced accessibility audit.

The mobile app, to try right now

The portal has a citizen app for phones. We publish it under our own developer account: your municipality has no store account to create, no corporate documents to provide, no paperwork to file. Because the forms come from the server, adding a request type triggers no republication to the stores.

Install the Android demonstration →

It opens on Rivière-Claire, the fictional municipality used in our demonstrations: each city gets its own app, on its own domain. Android and iOS are delivered for a client municipality; the public demonstration exists today on Android.

Your data stays yours

It is kept in Québec, on infrastructure we operate in Montréal — a direct element of your Law 25 compliance. You can export it at any time, on request, in an open format. Source code can be handed over to you if the contract requires it.

And for the meeting itself

The portal publishes your meetings to residents. It does not run them. That is the job of Delibra, our meeting and decision management application: roll call, quorum, motions put to a vote, ballots counted, minutes that assemble themselves, and resolution numbers assigned with no gaps and no duplicates.

Discover Delibra →

A separate product, offered on its own. You don’t need one to take the other.